Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- using the tear-off side-slip from a previous prescription (tick the items needed)
- via a written note with name, date of birth, contact telephone number and list of items needed
Requests may be posted and can be returned by post if you include an stamped addressed envelope.
We do not take repeat prescription requests over the phone.
You will need an appointment with the nurse for a prescription for HRT or contraception.
The following medications are exceptions to the 2 working day rule:
Anticonvulsants (for epilepsy), Warfarin, Insulin, Antipsychosis medication and Ventolin (for acute problems only).
The out of hours service should not be used to request medication unless it is listed above.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
There is further information about prescription exemptions and fees visit the prescription charges (nhs.uk) website.
Quality improvement in NHS services
In recognition of the challenging financial situation that the NHS is facing, the Government has implemented a series of sweeping changes throughout the NHS with a view to making the service more efficient and cost effective.
Reducing medicines waste
Each year NHS Halton & St Helens spends around £60 million on medicines, however we know that at least £1.5 million worth of medicines each year are returned to pharmacies unused. These medicines cannot be re-used and are destroyed. Please only order medication that you need and do not stockpile your medicines at home. If there are medicines on your repeat prescription that you no longer take, please inform your doctor, practice nurse or pharmacy.
Efficient and effective prescribing
You may find some of your regular medication is switched to a different product which will have exactly the same effect but will cost the NHS less. We will give you information about any changes. If you have any concerns please discuss with your GP, practice nurse or pharmacist.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
