How to make an Appointment

You can book appointments up to four weeks in advance with the GP of your choice (depending on availability) or the practice nurse. To do so please visit our Consulting Room or contact reception.

You can book appointments online with register for our online services.

Urgent Consultations

Urgent appointments are with ANY available GP – and not necessarily the GP of your choice.

If your need is urgent we will offer you an appointment on the same day (subject to availability).  This will often be for conditions that are:

  • Severe
  • Persisting or getting worse despite medication for the pharmacist
  • Have not previously cleared up within a few days
  • Children under the age of 5
  • Women with problems during pregnancy
  • Terminally ill patients

If all of the appointments have been used and you feel that you cannot wait and want to be assessed urgently (i.e. same day) the staff will take your details and pass to the doctor on duty.  The doctor will decide on the best course of action and either the doctor or receptionist will call you back to discuss further.

If your chosen doctor is not available, you may have to wait until he / she is available, alternatively you may book an appointment with another available doctor.

We are a training Practice. There are occasions when a student doctor or nurse may attend some consultations, your consent will be asked before seeing the doctor.

Please note that all “book on the day appointments” will be released at 08:00. These will be released on a “first come, first served” basis. Once all the appointments are used, patients will be asked to ring back the following morning.

Telephone Consultations and Advice

You can request a telephone consultation by contacting the surgery online or by telephone (01744 627660). If you wish to speak to the doctor on the telephone, we recommend you ring before 11:00 or after 15:00.

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. Please contact reception if you wish to register for this messaging service.

Evening and Weekend Appointments

See information on our evening and weekend appointments.

Out of Hours

For information on our new Out of Hours provision please see our news post.

For emergencies outside of surgery hours (after 18:30 Monday-Friday and during the weekends) on telephoning the Practice you will be transferred automatically to our out-of-hours service provider, which is St Helens Rota.

They will assess your problem and determine if a visit is necessary. Please do not ask to see a doctor unless you genuinely cannot wait until the surgery reopens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can do this by using our online form or calling us on 01744 627660.