Opening times

Enhanced access

Additional access to primary care services on weekday evenings and a Saturday, are now available.

There are a range of clinicians and services on offer providing both face to face and telephone appointments.

Where and when?

Appointments are available at Lowe House HCRC, 103 Crab Street, St Helens, Merseyside WA10 2HU. You will be advised of the location at the time of booking. Any patient registered at our practice can be booked into an appointment, subject to availability.

• Monday, 5pm to 8pm, ANP and pharmacist appointments
• Tuesday, 4pm to 8pm, ANP and pharmacist appointments
• Wednesday, 4pm to 8pm, ANP and pharmacist appointments
• Thursday, 4pm to 8pm, ANP and pharmacist appointments
• Friday, 5pm to 8pm, ANP and pharmacist appointments
• Saturday, 9am to midday, GP face to face appointments
• Alternate Saturdays, 9am to 5pm, ANP face to face appointments
• Alternate Saturdays, 9am to 5pm and 1pm to 5pm, pharmacist appointments

How do I book?

Please call the practice and ask for an evening or weekend appointment. The member of staff will try to book you in at a time/day that suits you. Please note appointments are subject to availability.

To cancel an appointment please contact the practice, or if out of hours please contact 01744 624447.

Training

The practice closes for staff training as follows:

Wednesday 20th May 2026 – 1pm to 6.30pm

Thursday 25th June 2026 – 1pm to 6.30pm

Thursday 23rd July 2026 – 1pm to 6.30pm

Wednesday 23rd September 2026 – 1pm to 6.30pm

Wednesday 21st October 2026 – 1pm to 6.30pm

Thursday 25th November 2026 – 1pm to 6.30pm

Thursday 25th February 2027 – 1pm to 6.30pm

Wednesday 24th March 2027 – 1pm to 6.30pm

If you need help when we are closed

For emergencies outside of surgery hours, phone the practice on 01744 627660, you will be transferred automatically to our out of hours service provider, St Helens Rota.

They will assess your problem and determine if a visit is necessary. Please do not ask to see a doctor unless you genuinely cannot wait until the surgery reopens.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.