Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01744 627660
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01744 627660
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- use the PATCHS service
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Doctor consultations
- Monday, 8am to 11:15am and 2pm to 6pm
- Tuesday, 8am to 11:15am and 3pm to 6pm
- Wednesday, 8am to 11:15am then 3:30pm to 6pm
- Thursday, 8am to 11:15am then 3:30pm to 6pm
- Friday, 8am to 11:15am and 2:30pm to 6pm
Please confirm with the practice if requiring an 8am appointment as these can change from time to time.
Enhanced access
Additional access to primary care services on weekday evenings and a Saturday, are now available.
There are a range of clinicians and services on offer providing both face to face and telephone appointments.
Where and when?
Appointments are available at Lowehouse HCRC St Helens Merseyside WA10 2DJ. You will be advised of the location at the time of booking. Any patient registered at our practice can be booked into an appointment subject to availability.
- Monday, 5pm to 8pm, ANP and pharmacist appointments
- Tuesday, 4pm to 8pm, ANP and pharmacist appointments
- Wednesday, 4pm to 8pm, ANP and pharmacist appointments
- Thursday, 4pm to 8pm, ANP and pharmacist appointments
- Friday, 5pm to 8pm, ANP and pharmacist appointments
- Saturday, 9am to midday, GP face to face appointments
- Alternate Saturdays, 9am to 5pm, ANP face to face appointments
- Alternate Saturdays, 9am to 5pm and 1pm to 5pm, pharmacist appointments
How do I book?
Please call the practice and ask for an evening or weekend appointment. The member of staff will try to book you in at a time/day that suits you. Please note appointments are subject to availability.
To cancel an appointment please contact the practice, or if out of hours please contact 01744 624447.
Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Student doctors
We are a training practice. There are occasions when a student doctor or nurse may attend some consultations, your consent will be asked before seeing the doctor.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- use our cancel an appointment form
- phone us on 01744 627660 during opening times
If you need help when we are closed
For emergencies outside of surgery hours, phone the practice on 01744 627660, you will be transferred automatically to our out of hours service provider, St Helens Rota.
They will assess your problem and determine if a visit is necessary. Please do not ask to see a doctor unless you genuinely cannot wait until the surgery reopens.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
House visits are only available for patients who are housebound because of illness or disability.
Where possible please try to phone reception on 01744 627660, before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
