Patient Social Media and Recording Policy
Purpose
We are committed to providing a safe, respectful and confidential environment for all patients and staff. This policy outlines our approach to the use of social media and the recording of consultations within the practice.
Respect and Confidentiality
The relationship between patients and healthcare professionals is built on trust, confidentiality, and mutual respect. All patients have the right to receive care in an environment where their privacy is protected, and our staff have the right to work without fear of being recorded or misrepresented.
Recording Consultations
We understand that some patients may wish to record consultations to help them remember information about their care. We ask that:
- Patients seek permission in advance from the clinician before making any audio or video recording.
- Recording without consent is not acceptable and may undermine the trust between patient and clinician.
- Permission may be refused where recording could affect the safety, privacy, or wellbeing of staff or other patients.
Covert Recordings
- Making a recording of a consultation without the knowledge or consent of the clinician is considered a serious breach of trust.
- Covert recordings may also risk capturing confidential information relating to other patients or staff, which could raise legal concerns.
Use of Social Media
Patients are welcome to share general experiences of care online. However, we ask that:
- No recordings, images, or identifiable information about staff or other patients are shared on social media without explicit consent.
- Online content should not be misleading, defamatory, or taken out of context, as this can cause harm to individuals and services.
Consequences of Misuse
Where a patient:
- Covertly records consultations, or
- Shares recordings or content online without consent
this may be considered a breakdown in the patient–doctor relationship. Deliberate covert recording and publication of consultations is likely to be regarded as an irretrievable breakdown of trust.
In such circumstances, the practice may:
- Review the situation in line with NHS guidance
- Issue a formal warning
- Where appropriate, request that the patient registers with an alternative GP practice
Any action taken will be fair, proportionate, and in line with our duty of care.
Our Commitment
We are committed to:
- Treating all patients with dignity and respect
- Being open and transparent in communication
- Supporting patients to understand their care (including providing written information where needed)
If you would like to record a consultation, please speak to your clinician — we will always try to support reasonable requests.
Questions or Concerns
If you have any questions about this policy, or would like to discuss it further, please contact the practice reception team.