New Out of Hours Provisions

From 1st July 2019, patients at this practice, who require medical advice Out of Hours will speak to NHS 111 for initial help and advice. Patients who need to be seen by a Clinician will still be given an appointment or home visit if they are housebound. The service will still have the ability to issue urgent prescriptions, book into appointments at the St Helens Urgent Treatment Centre, offer GP extended access appointment at one of three hubs in the borough along with the ability to link patients into other appropriate services.

This change is due to contractual changes in the way your Practice provides Out of Hours and, in keeping with the national direction of travel to implement NHS 111. NHS St Helens CCG has commissioned Primary Care 24 (PC24) on behalf of your Practice to deliver Out of Hours services. You will continue to receive a safe, high-quality Service.

If you need medical advice outside of normal surgery opening hours you can still call the Practice number for information on how to access the Out of Hours Service or you can call NHS111 directly. You can phone 111, 365 days a year, to reach a full range of local health services, including out of hours doctors, community nurses, emergency dental care and late night opening chemists. Calls from landlines and mobile phones are free.